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Chat communication rules the world

Live Chat Support: The Key to Improving Customer Service for E-commerce and Brick and Mortar Shops

In today's fast-paced world, customers expect fast and efficient customer service, whether they are shopping online or in-store. That's why live chat support has become an essential tool for businesses looking to improve their customer service.

Live chat support allows customers to communicate with a business in real-time, providing them with immediate assistance and support. It's a valuable tool for both e-commerce and brick and mortar shops, as it helps to improve communication, customer experience, and sales conversion rates.

Andrea Ray 30 April, 2023

How chatGPT sees the future of online chat applications and online support?

For years I have been trying to explain to our future clients the benefits that we offer, and of which I am deeply convinced. I won't hide that when I met the chatGPT phenomenon, the first thing I thought of was to ask him questions like it perceives our chatsupport Services online "world", which chatGPT learns from.

I asked him 3 questions. I was a little afraid that our Services would evaluate that they have no future, but the opposite is true. Human Contact and outsourcing of online support is still a topic!

Andrea Ray 18 February, 2023

Did you know that the aerospace and military industries are going to prosper?

Did you know that from 2023, the aerospace and defense industry will experience the highest growth in ERP software implementation (8.86% from 2014)?

Did you know that with livechat, employees can provide real-time assistance to customers to answer questions, make recommendations, and close sales?

Laura C. 15 November, 2022

Ako znížiť náklady - nie len pre e-Commerce

Web-chat is currently a practically common tool for communication with customers in the e-Commerce world. It has become one of the common methods of communication with the customer.

The times we live in have accelerated this process of becoming aware. Mainly thanks to the Covid pandemic moved business more massively to the online world as well. I believe, the contactless way of social interaction in the store is finding its way.

Laura C. 13 December, 2021


Our practice shows that being of high quality in all spheres in the process of working with customers is a big challenge. At least it is true that we are not all the same and one meter does not fit all.

Andrea R. 1 September, 2020

How to use the potential of your website or e-shop to the fullest?

The answer is clear, isn't it. You can never responsibly say whether you know your website visitor well enough.

Autor Lea T. 11 Október, 2019

Online Chat as part of branding

Branding generally means a process that aims to transform product or business to a brand that people can automatically associate with a specific positive image, experience or expectation.

Boris. 19 Júl, 2019

For all types of business

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